Below you will find the answers to any questions you may have about the i-Xperience (what it is, how it works, how long it lasts, what are the Points of Interest (POIs), what you need, etc). Just click on each question to access the corresponding answer. In any case, you can always write us an email to info@i-Xperience.es and we will answer you as soon as possible. Below you will find the answers to any questions you may have about the i-Xperience (what it is, how it works, how long it lasts, what are the Points of Interest (POIs), what you need, etc). Just click on each question to access the corresponding answer. In any case, you can always write us an email to info@i-Xperience.es and we will answer you as soon as possible. What’s the i-Xperience ? It’s the best way to explore the city while learning, playing and having fun, using a mobile device as your only tool. Explore the city at your own rhythm, in complete safety, alone, as a couple or with your family and benefit from discounts and exclusive offers at various places in the city. Thanks to its geolocation system, the application (MooveGo App) will take you to the most emblematic Points Of Interest (POI) of the city, but also to the most hidden secrets usually only known by the locals. And do you know the best thing? You are totally free to explore the city at your own pace (for up to 24 hours), depending on your interests (history, gastronomy, culture, art, shopping, etc.), in complete safety (alone, in a couple or in a small group) and in a fun way (challenges, games, etc.). And all this, only with your mobile device, which can be your smartphone or a tablet (works with IOS and Android). What will you discover? You will be able to discover the city, its History, its Art, its Gastronomy and its Genuine corners. In addition to general information of interest, you can enjoy a unique element of fun thanks to our quizzes (various questions), mini-games (“find the pairs”, hangman, puzzles, etc.) and various challenges (take photos and videos, interact with the locals, etc.). Who is it for? The i-Xperience is ideal both for foreign travellers / tourists as well as for locals wishing to discover their city in a fun and original way. It is an ideal experience for all ages, but it should be noted that those who want to explore every corner of the city and get the most out of the experience will have to walk quite a bit. In terms of age, children can participate without any problems (ideally from 10 years old), as long as they are accompanied by at least one adult. How many people can use the licence? Each licence is valid for one mobile device (smartphone or tablet using IOS or Android). You can enjoy this experience alone, as a couple, or as a family/group. In the case of playing alone and having headphones, take them with you, they will be comfortable when listening to our avatars. And if not, just turn up the volume and enjoy! If you are more than 3 people, we recommend you take advantage of our family packs with 2 or 3 licenses at a special price and enjoy it together but each couple/group with their own mobile device, in order to get the best out of the experience (and compete to see who ends up with the most points). What do I need to start enjoying? All you need is your mobile device (phone or tablet) and a wifi or 4G/5G connection to download the app and the game. Once downloaded, you can go out and enjoy the experience even without a data connection. To enjoy the activity, all you need is a pair of comfortable shoes (you might be doing a relatively long walk) and a lot of fun. Is the online purchase and download process secure? The purchase process is totally secure, and we do not keep any information related to your card after its use by our bank (Sabadell Solbank). The download of the App is also secure. Once you have enjoyed the experience, you can delete the App from your mobile device or save it to enjoy a similar experience in another city in Spain. Where do I start and how long does it last? You can start anywhere in the city centre, and enjoy the activity for up to 24 hours, so don’t hesitate to stop for lunch (and enjoy the discounts included in the experience) or take a break. What are POIs and map icons? Points Of Interest (POI) are specific places that appear on the interactive map of the App. They are divided into 4 categories, each represented with a corresponding icon that is easy to recognise: History Art Gastronomy Genuine Malaga Each icon (POI) will indicate a place with an interest fact or a special feature of the city that you will love to explore to discover the soul of the city. Some icons include a red discount label, ,indicating that this POI will offer you, if you wish, a discount or a special offer (a “two for one”, a special deal, a free drink, etc). You are free to decide the itinerary you wish to follow, according to your own interests, what attracts your curiosity and the time you have available. You will be able to go to the POIs of your choice whenever you want. Every time you reach one, an Avatar will automatically pop up on your mobile/tablet explaining in a few words where you are and what is remarkable about that point. In case you want to know more, you will find a text with more information just below. What happens when I physically arrive at a POI? Every time you arrive at a POI, an Avatar will automatically pop up on your mobile device explaining in a few words where you are and what is noteworthy at that point. If you want to know more, you will find a text with more information just below. After the text, we will propose you a game, a challenge or a question related to that place. You will see how much fun it is! Don’t worry, it’s OK to fail. Once you’ve finished, go on to the next POI! When you have visited all the POIs or decide to finish the experience, we will inform you of your score, which you can compare on our website with the average and the best results of the month. What happens if I don't manage to attend all the POIs? The i-Xperience is an activity designed to discover the city in-situ, ideally on foot. As we offer many POIs (Points of Interest), we are the ONLY experience that offers you up to 24 hours to enjoy it without rushing, stop for lunch or even finish it the next day. How can I save money with the i-Xperience? The experience includes, at various Points of Interest on the map, a number of discounts and special offers that you can take advantage of if you wish. There is for example a 2 for 1 discount in a museum, a free glass of wine, an olive oil tasting, discounts on fashion, etc. These discounts are optional, you are under no obligation to use them, but if you are interested you can redeem them and save a lot of money during your visit and exploration of the city. Can I offer the i-Xperience as a GIFT? Yes, it’s a super original gift idea. Contact us and we will send you a personalised gift voucher valid for 1 year. Where else is the i-Xperience available? Soon you will be able to enjoy the i-Xperience in the main cities of Andalusia: Malaga, Marbella, Ronda, Granada, Seville, Estepona, Gibraltar, Cadiz and Cordoba. What is the social commitment of i-Xperience? When you buy one or more i-XPerience licences, you will be doing your bit for our next charity event. We will reserve 5% of the amount of your purchases for social and environmental purposes. Periodically, we will be carrying out specific actions that we will publish on our social networks. Follow us on Instagram (https://www.instagram.com/ixperience_city/) for more information! What operating system and battery level do I need ? The App works with all the latest versions of iOS (min 10.1) and Android (Min V6). In terms of battery, we recommend that you have as much power as possible. The licence will only work on one mobile device, so don’t let your mobile « die » due to lack of battery… If your battery is low, charge it as soon as possible. Is it a suitable activity for corporate groups? The i-Xperience is an ideal activity for both holiday tourism and business trips (incentives, conferences, team building, cultural tours, seminars, etc.). As it is organised in mini-groups of 1 to 3 people, it is a very safe activity in terms of “health”, which makes it possible to organise global groups of up to 500 people without risk.